Policies

At RCVRY, we aim to provide the highest level of care to all clients. To ensure smooth scheduling and fairness, please take note of the following policies.

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Booking & Payments

• All appointments must be booked in advance. Payment is due at the time of booking or at the appointment, depending on the agreed terms.

• We accept online payments via Stripe.

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Cancellation & Rescheduling Policy

• We require at least 24 hours' notice for cancellations or rescheduling.

• Appointments cancelled with less than 24 hours' notice will be charged the full session fee.

• Rescheduled appointments within 24 hours of the original time are subject to a 50% charge.

• Missed appointments (no-shows) will be charged in full. This policy is in place to respect our time and ensure availability for other clients.

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Late Arrivals

 

If you arrive late, your session may be shortened to accommodate the next client. The full session fee will still apply.

 

Injury & Medical History

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• Please provide accurate medical history and injury details during your assessment to ensure safe and effective treatment.

• If you experience any new symptoms or changes in your condition, inform us before your session.

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Contact & Communication

• Appointment confirmations and reminders will be sent via email. Please ensure your contact details are up to date.

• If you need to contact us, please do so via  rcvryinjuryclinic@gmail.com

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By booking an appointment, you agree to these terms. Thank you for your understanding and cooperation.

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